October 8, 2007
Last week was National Customer Service Week. Yes, there’s actually a week set aside to observe customer service here in the United States. Although most of us, unless in a service oriented industry such as a help desk or call center environment, are completely unaware of it, customer service week is observed yearly around the first week of October.
Online or off, we all have some type of customer whether we realize it or not. With increasing competition, the level of service we provide and how responsive we are to our customer’s needs will increasingly become the main determining factor for whether they stay with us or move on to our competition.
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